About Uponreception Restoration and How Referrals Work

Who We Are

Uponreception Restoration is a referral service for homeowners who find water where it does not belong. We link them with independent water damage restoration providers in the Greater Rochester area. We are not a contractor. We do not send crews, and we do not do the work.

Why This Exists

Searching during a leak is stressful. Tabs pile up, phone numbers blur, and prices are hard to compare. Uponreception Restoration cuts the searching down. You share what happened, and you are pointed to a local provider. Small leak, small bill: starting early often keeps the job smaller.

How Providers Are Matched

Matching is simple. We look at where your home is and what kind of problem it is. It might be a burst pipe, a wet basement or storm water. Then we connect you with a provider in the network that serves Rochester or a nearby town. Availability varies by provider, so ask about timing on your first conversation.

What We Expect From Providers

Providers are independent businesses. We ask them to:

• Hold the licenses and insurance their state or town requires
• Give written quotes that spell out the scope of work
• Explain the drying plan in plain words
• Answer questions politely and clearly

You should still check credentials yourself. Ask for proof before work begins.

What We Do Not Do

• We do not repair, dry or clean anything.
• We do not set prices. The provider does.
• We are not an insurance company or an adjuster.
• We do not promise coverage. Some policies may cover sudden damage, so check your policy. Providers can often help document damage for a claim.

How We Are Paid

Providers in the network may pay a referral fee when a homeowner connects with them. Uponreception Restoration does not bill homeowners for the connection. The price of the work is between you and the provider, and it should be in writing. Costs vary by job, so compare written quotes.

Dry It, Then Defend

Repair is step one. Step two is keeping water out. After the work, ask the provider what caused the problem. Then look at the usual fixes: clean gutters, soil sloped away from the foundation, a working sump pump, sealed cracks, and insulated pipes before winter. Small habits protect a repaired home.

Get Connected

Tell us what happened and request an estimate. There is no obligation to hire anyone.

Request Service

Or Request a callback to check provider availability.